The context
GSK Consumer Healthcare, a global leader in the OTC and consumer health products market, wanted to check the objectivity of the data related to the execution of their brand standards – regarding the compliance of the checkout areas, or the layout of their products on the pharmacy shelves – such as display compliance, or the availability of promotional materials, in order to develop a personalized approach to motivate its field reps and improve their efficiency.
The challenge
As GSK’s priorities evolve quite frequently, BeMyEye needed to be able to promptly update the settings of its tracking and send its ‘Eyes’ to thousands of pharmacies throughout Russia, in order to provide a comprehensive assessment of the performance of each sales rep – with the details of each KPI and the associated proof pictures.
KPIs
– Compliance with the “visibility” brand standards – presence of a promo and layout compliance
– Field Reps Effectiveness Score
Categories
– OTC drugs
– Consumer Health Care
Channels
– Pharmacies
Countries
2,000+ pharmacies in ~ 200 cities of Russia on a quarterly basis
The results
Over three years of cooperation, BeMyEye has been able to provide detailed data on GSK’s visibility standards and assess the performance of sales reps for each of them.
With this data, GSK Consumer Healthcare is not only able to monitor the compliance with its brand standards and to check the objectivity of the data reported by its employees, but is also able to boost the motivation of its sales reps.
Thanks to our end-to-end solution GSK Consumer Healthcare has achieved:
Field Reps Effectiveness Score
Data for individual incentive system
Detailed data on the implementation of the brand standards
Historical tracker of in-store KPIs
